Refund Policy

1. Digital Product Purchases

The paid offering on StrangerLens — the $5 Full Clarity Report — is a one-time digital product purchase with no recurring subscriptions or automatic renewals.

Before purchasing a paid report, you can run a Free Preview ($0) to see your overall website clarity score, five clarity signal scores (First Impression, Audience, Value, Trust, Action), and five signal statuses at no cost.

2. General Refund Approach

Because StrangerLens reports are on-demand digital diagnostic products delivered digitally upon unlock, digital report purchases are generally final once delivered. StrangerLens does not offer a separate voluntary money-back guarantee or satisfaction-based trial period.

All refund inquiries are evaluated in accordance with applicable consumer protection laws and the procedures of our payment provider.

3. Failed Delivery or Technical Issues

If you experience a technical delivery problem — such as a paid report failing to unlock after payment confirmation or a report failing to generate due to a technical system error — please contact our support team at hello.skyorigin@gmail.com.

Please include the email address used at checkout, the website URL analyzed, and your order transaction reference so we can investigate the delivery issue and assist with a prompt resolution.

4. Duplicate or Incorrect Charges

If you believe you were charged more than once for the same order or experienced an accidental duplicate transaction, please contact us at hello.skyorigin@gmail.com with your transaction details so the duplicate charge can be promptly reviewed and corrected.

5. Statutory Consumer Rights

Nothing in this Refund Policy waives, limits, or excludes any mandatory statutory consumer protection or cancellation rights that apply to you under the laws of your jurisdiction (including applicable EU, EEA, UK, or local consumer protection regulations).

6. Payment Provider & Billing Support

Checkout is processed through Dodo Payments when available. Test checkout is labeled clearly and does not charge real money.

Available payments and eligible billing adjustments are processed in coordination with our payment partner, Dodo Payments. For any billing, receipt, or payment support inquiries, reach out directly to our support team at hello.skyorigin@gmail.com.

7. Customer Support

If you need help with a report delivery issue, billing receipt, or order question, please visit our Contact Support page or email us directly at hello.skyorigin@gmail.com. We respond within Within 24–48 business hours (Monday–Friday).